If you’ve ever found yourself frustrated by terrible help center content, you’re not alone. Most of it sucks. But why? That’s why I’m excited to share this conversation with Maring Eberlein. Maring is a support content expert with a deep understanding of what makes help centers effective — and what makes them fail.
Read MoreCanva is a true (Aussie) tech success story, and the content design practice there is no small reason why. One of the people leading that practice is Sally, Head of Content Design.
Read MoreWhich is more important, content or the product? Scott Kubie and I have a friendly debate about how, when, and where content designers should consider the bigger picture.
Read MoreIf you’re curious about how to stay grounded in your work, navigate high-pressure environments, or just want to hear some practical advice on building a successful content strategy career, this episode is a must-listen.
Read MoreVidhika Bansal shares her journey from studying pre-med to finding her passion for human-centered design, explaining how her love for poetry and small details fuels her content strategy work today.
Read MoreLarry Swanson might be one of the most knowledgeable and friendly people in content design and content strategy.
Read MoreKyra Lee is a UX Writer at UserTesting, where she works on tools that help UX teams figure out their users. We talk about her approach to content design - and how she and her colleagues are leading the approach to AI-driven design tools.
Read MoreSlater Katz and I discuss content design contracting, how to improve your personal brand, what makes a great contractor stand out, and why asking questions when you start isn't a sign of weakness - it's a strength.
Read MoreEnglish majors are so often the butt of jokes about useless degrees. But as content designers know, those degrees can be the beginning of a rewarding (and potentially lucrative) career in technology. I speak to Sammie Spector, content design lead at Condé Nast, about how she’s done just that.
Read MoreThere's an interesting path opening up in content design: working on the actual language models underpinning this explosion of new features we're seeing. I spoke with Ben Barone-Nugent from Google to understand how and why content designers can get involved.
Read MoreRon Yakar made a bit of noise last month when he wrote a post on LinkedIn discussing how he created an AI tool to help scale UX writing at Monday.com. So I got him on the podcast to talk about it.
Read MoreIn today's episode I speak with Aladrian Goods, design manager at Intuit. We talk about her road to content design, her struggles and successes in leadership, and why content designers make great leaders - in general, not just for our discipline.
Read MoreToday, Anna (Aliexpress) and Arnaud (Alibaba Group) join me on the podcast to talk about their survey, what it's like to work in China, and what we all can learn from the type of fast-paced business practices we see there.
Read MoreThe Writers of Silicon Valley podcast is back! Listen to the first new episode with Chelsea Larsson, Senior Design Director at Expedia. We discuss the future of content design, UX writing, how AI is impacting everything, and why content designers shouldn’t hang on to old definitions.
Read MoreUX writing in the fintech industry, and how to get out of the customer's way - Yael Ben-David, UX writer at Fundbox
Read MoreHow can we make the content design industry...better? - UX Writer, consultant, and archeologist Jane Ruffino
Read MoreConnecting the internal and external product experience - Andrea Drugay, Slack
Read MoreJasper Platz, the CEO and founder of Strings, talks about democratizing the design process, what design-led product managers might look like, and why content design is getting so much attention.
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